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20-50% FASTER CUSTOMER INTERACTIONS

"We reduced the time spent on follow-ups of meetings by 20-50%."

Daniela Bojahr.jpeg

Daniela Bojahr | CRO

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Data analytics hub for eCommerce
50 Employees, Headquartered in Hamburg

CHALLENGES

  1. The eCommerceDB sales team felt unproductive due to the time spent on manual note-taking during customer meetings and follow-ups afterwards.
     

  2. They sought an efficient solution to automate the note-taking and writing process using AI and transcription tools.
     

  3. Their goal was to free up sellers' time from repetitive tasks, allowing them to focus on more valuable and complex activities. 

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OUTCOME

  1. Better quality in sales engagements: Due to the proven & accurate automatic note taking, sellers are better focused on asking more questions and listening intently to customers, significantly enhancing concentration levels.
     

  2. Faster follow ups with the AI created follow-up email after each meeting.
     

  3. In-Depth Content Insights: Equipping each seller with a personal AI sales assistant that offers detailed insights into their meeting performance and discoveries
     

  4. Coaching & Continuous Improvement: targeted analysis (automatically) incites personal and continuous improvement and training
     

IMPACT

  1. Follow-up speed has increased by 20% to 50%, freeing the team from manual note-taking and allowing them to gain much more from customer conversations.
     

  2. The platform's insights are actively used for subsequent meeting preparation, and also for training & onboarding and aligning marketing and product teams with real customer feedback, ensuring everyone is on the same page.
     

  3. The enthusiastic adoption by the team has made processes smoother and more efficient, solidifying Kickscale as a crucial tool in their daily operations.
     

WHY KICKSCALE

  • High quality of transcripts and analyses

  • Best price / performance ratio

  • EU-based provider

  • Trusted partnership

  • Customer support

  • Smooth sales and evaluation process

FULL INTERVIEW WITH ECDB's CRO
What matters to Daniela and why?

FEATURES USED

“When we found Kickscale, it turned out to be exactly what we needed, with even more features than we expected” - Daniela Bojahr, CRO

To tackle meeting note-taking automation, eCommerceDB tested and integrated the Kickscale AI sales platform into their daily sales routines. They then extended its use also in customer success operations. Now, the platform's meeting insights and learnings are shared across the entire revenue operations team

AI for Sales

AI MEETING RECORDER & SUMMARY

AI GENERATED FOLLOW-UP

AI COACHING

“Kickscale helps you to dig deeper in the content analysis of your sales meeting offering insights that extend past mere numerical and statistical dashboards provided traditionally in CRM tools.”,

Daniela Bojahr, CRO

WANT TO EXPERIENCE THE IMPACT YOURSELF?

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