ContractHero increases closing rates with conversation intelligence
"We get more information from sales calls, so we don't have to guess what the customer wants, but we know it based on the collected data."
How exactly does the AI work at ContractHero?
AI is used to gain insights into sales calls
- Contracthero connected the calendars to Kickscale AI.
- With every conversation, they extract the most important information, such as:
- Automatic summary & next steps
- Why did the customer buy?
- Which features are missing?
- What objections were raised? etc.
Create a customer-focused organization
- The Contracthero team makes no assumptions. Instead, they use the information they get from sales calls to make decisions.
- They distribute this information to teams within the organization:
- Sales: Here is what we can work on
- Management: Why did the customer buy? What are the real needs?
- Product/Development: Here are feature requests or missing features
- marketing: How did they find us and why do they like our solutions?
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“With Kickscale, we don’t guess what customers want—we know it from sales call data.”
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